Return, Refund & Lifetime Warranty Policy

At Retro Locker, we stand behind the quality of our products and want you to shop with confidence. Please read the following policy carefully before making your purchase.

Returns & Refunds

Eligibility

We accept return or replacement requests under the following circumstances:

• Your item arrives damaged or defective.

• You receive the wrong size (the size sent does not match your order).

• You wish to return your item for personal reasons (e.g., fit preference or change of mind).

Please Note: Fit preference is not considered a product fault.

Return Fees

Returns and refunds are not free.

All approved non-fault returns (including fit preference or change of mind) are subject to a flat return fee of $25 USD per jersey.

This fee will be deducted from your refund amount.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrectly sent.

This policy applies to both stocked and pre-order items.

Retro Locker covers all import duties and tariffs for the original delivery only.

Condition of Returned Items

Returned items must be:

• Unworn

• Unwashed

• In their original condition

• With original tags attached (where applicable)

Items returned in worn, altered, or damaged condition will not be accepted.

Refund Processing

Once your return has been received and inspected, any approved refund (minus the $25 USD per jersey return fee and any applicable shipping costs) will be issued to your original payment method within 7–10 business days.

Shipping Protection

Packages marked as delivered but not received are not eligible for a free replacement or refund unless Shipping Protection was purchased at checkout.

Lifetime Warranty (Manufacturing Defects)

We proudly offer a Lifetime Warranty on all Retro Locker products covering manufacturing defects for the lifetime of the product.

This warranty applies only to the original purchaser and is non-transferable.

What’s Covered

• Stitching defects

• Seam failures

• Logo or patch detachment caused by a manufacturing defect

What’s Not Covered

• Normal wear and tear

• Fading, stretching, or shrinkage caused by washing

• Damage caused by misuse, accidents, or improper care

• Intentional alterations or tailoring

• Size or fit dissatisfaction

Warranty Resolution

If a valid manufacturing defect is confirmed, Retro Locker may, at its sole discretion:

• Repair the item

• Replace the item

• Issue store credit

Please note that identical replacements cannot be guaranteed for discontinued or limited-edition items.

Shipping costs for warranty claims may apply depending on your location and the item involved.

Pre-Orders

Pre-order items are made-to-order and require production time.

Cancellation Policy (Pre-Orders Only)

Pre-order items may be cancelled within 1 business day of the order date.

After 5 business days, cancellations will no longer be accepted, as production and sourcing may have already begun.

Once production has started, the order is considered final and cannot be cancelled.

Approved pre-order returns remain subject to the standard $25 USD per jersey return fee.

Please ensure you are confident in your purchase before placing your order.

How to Request a Return or Warranty Claim

Please email admin@collectzlocker.com with the following information:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Our team will review your request and provide you with the next steps as soon as possible.